Refund Policy

Cinchly is provided by Cinch Communications Inc. We want you to be happy with the Service, so we offer a 30-day money-back guarantee.

Our guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — monthly or annual. Every business also gets a 14-day free trial before any payment is taken, so you can test sending review requests first.

How to request a refund

Payments are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order email or invoice number, or email us at support@cinchly.com and we will arrange it with Paddle for you.

After a refund

Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank. Your subscription ends when the refund is issued and sending review requests will pause; your existing feedback data stays viewable in read-only mode.

Cancelling

You can cancel at any time from Plan & billing in your dashboard. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for.